Complaints Policy

Here at Vertex Resourcing Ltd (Vertex) we are devoted to providing a quality service to all of our candidates and clients. In the unlikely event you are not completely satisfied with any aspect of the service you have received from Vertex, we request that you let us know as soon as possible. All complaints are taken very seriously and any feedback is appreciated as it provides us with an opportunity to improve our standards and to resolve any potential issue.

If you have a complaint, please contact the individual that you have been dealing with by telephone in the first instance in order that we can be made aware. Should you not be comfortable with this, or your complaint has not been resolved to your satisfaction, please email or alternatively write a letter to our postal address, (marked for the attention of Client Relations Team), Vertex Resourcing Ltd, Parc House, 25 – 26 Cowleaze Road, Kingston upon Thames, KT2 6DZ.

In your correspondence please lay out all of your concerns and any supporting documentary evidence (if applicable) along with your contact details.

Following this we will;

  • send you an acknowledgment on receipt of your complaint (this will include information on who will be dealing with your complaint);
  • start to investigate your complaint;
  • get back to you with a written response of our findings.

Vertex Resourcing Ltd is a member of the Recruitment and Employment Confederation (REC), the professional body for the recruitment industry and adheres to their Code of Professional Practice. If you are still not satisfied having followed the process outlined above, you can choose to refer your complaint to them.

Please note that REC has its own complaints handling process and you should ensure that you read this before continuing. The process can be found here.